Booking terms

Booking requests and confirmation

Submitting a form, message or WhatsApp enquiry is a booking request, not an automatic booking confirmation. A booking is confirmed only when availability, price and key details have been agreed and confirmation has been sent in writing.

Guide prices and final pricing

Guide prices shown on the website are starting prices for the routes listed. The final price is confirmed before travel and may vary depending on the exact address, time, route, waiting requirements, luggage or other agreed details.

Return journeys are usually priced as 2× the one-way guide price unless otherwise agreed in writing.

The confirmed fare is fixed and includes any normal access, toll, crossing or congestion charges required for the agreed route. For airport journeys, standard airport drop-off charges and standard pickup parking are included. Extra waiting beyond the agreed collection allowance, additional stops or customer-requested journey changes may cost extra, and any such charge will be agreed before travel.

Payments

Airport pick-ups may require payment in advance by bank transfer to secure the booking. Local journeys may be payable in the vehicle by cash or card where offered. Any payment instructions will be confirmed before travel.

Timing, waiting and flight monitoring

Flight monitoring is included for airport pick-ups so timings can be adjusted if flight information changes. Customers should still provide accurate flight and contact details. Extra waiting time, route changes or additional stops may result in an extra charge if agreed.

Cancellations and changes

If you need to change or cancel a booking, please contact us as early as possible.

At least 24 hours before pickup: the affected journey may be cancelled without charge and any advance payment for that journey will be refunded.

Less than 24 hours before pickup: we will be reasonable and consider the circumstances. A cancellation charge may apply where costs or losses have already been incurred, although we may reduce or waive it where appropriate.

Driver already dispatched or at the pickup: once the driver has set off for the agreed pickup, has arrived, or has waited at the agreed location, any payment already made for the affected journey is non-refundable.

Customers are responsible for providing the correct travel date, pickup time, contact details and, for airport collections, flight information where available. If a flight, date or pickup time changes and we are not told before the driver sets off, resulting in a missed collection or no-show, any payment already made for that journey is non-refundable.

For return bookings, each journey leg is treated separately, so cancelling one leg does not automatically cancel the other. If we cancel an affected journey and cannot provide the agreed service, any payment for that journey will be refunded. Any agreed change or cancellation will be confirmed in writing where possible.

Luggage, child seats and contact

Please tell us in advance about extra luggage, oversized items, group sizes or anything else that could affect vehicle suitability. If you need a child seat or have any accessibility requirements, include that in your booking request so availability can be confirmed.

Questions about these terms can be sent to info@canterburyairporttravel.co.uk.